ISO 9001 FAQ

What is ISO 9001?

ISO 9001 is an efficient management tool to help you increase the effectiveness and efficiency of your operation flow.

 

What is the Workflow of ISO 9001?

Stage 1: Project Planning, Awareness Training and Establishment of Documentation; Stage 2: Implementation of QMS; Stage 3: Compliance Audit

 

What is the workflow in Stage 1: Project Planning, Awareness Training and Establishment of Documentation?

Project Planning and Kick Off; Conduct ISO 9001:2015 Quality Management System Awareness Training; Review existing documentation system and other standard operating procedures; Fine tune of the QMS based on 2015 version.

Duration: 1 Month

 

What is the workflow in Stage 2: Implementation of QMS?

Guidance on implementation ISO 9001:2015 ; Guidance on ISO 9001:2015 Internal Audit; Establish corrective action based on the Internal Audit Findings; Carry out Management Review Meeting.

Duration: 1 Month

 

What is the workflow in Stage 3: Compliance Audit?

Preparation for Certification Body Audit;  Rectification of Non-Conformance Reports issued by Certification Body.

Duration: 1 Month

 

How long does it take?

Estimated 3 Months

 

What is the benefit of getting ISO 9001?

Enhance internal productivity and efficiency
Clear job responsibility
Provide continuous business improvement
Enhance quality
Enhance Branding
Tender

Are all industries eligible to apply for ISO 9001?

Yes, as long as your company is registered under SSM.

 

I’m just a SME, can I get ISO 9001 certified?

The smallest company that we have ever certified is only having 2 employees. The size doesn’t matter, what matters more is your purpose of getting it.

 

Do I need to assign someone to work with YEN?

Yes, you may appoint a Person-In-Charge to liaise with us.

 

Since ISO 9001 is all about documentation, will it burden me rather than helping me?

No. In fact it should be perceived as an efficient management tool to reduce your work (since everything has been standardised), not the other way.

 

What’s the success rate of getting ISO 9001 certified?

100%. As long as you are compliant to the standard and following the procedure, you’ll get certified.

 

Does the consultant have any experience in getting ISO 9001?

Our professional consultant is having more than 15 years of experience.

 

Why should I choose YEN as my ISO 9001 consultant?

Fee Is Charged Per Project, Not Per Man-Day; Customised Form Template Is Provided; Work Based On Your Time Line; Coach And Mentor Until You Get Certified; More Than 15 Years Of ISO Experience

 

Who is YEN clientele?

Petronas, Mydin, Koong Woh Tong, Daya Materials Berhad, Solid Automotive Berhad, Alumac and many others.

 

How much does it cost for the ISO 9001 consultation fee?

1 – 49 employees: RM 13, 000

50 - 149 employees: RM 15,000

150 - 299 employees: RM 17,000

300 - 500 employees: RM 20,000

 

If I’m having more than 1 office, how much do you charge?

Apart from the main HQ (which is charged as above), any other branches will be charged at RM3000/branch.

 

Is auditor fee inclusive in this ISO consultation?

No. The fee is charged by another 3rd party company. You can make payment directly to them. ISO consultant and ISO auditor are 2 different entities.

 

Where to look for external auditor?

Our consultant will recommend to you once it’s ready for external audit.

 

Is there any travelling fee if my company is located in KL / Selangor?

No, travelling and accommodation fee is included for company located in KL / Selangor. Travelling and accommodation fee will be charged only for company located OUT from KL / Selangor.

 

Do I need to pay extra if the process exceeds the initial planned schedule?

No. We are charging based on the whole project, not per man-day. Meaning you don’t have to pay extra if more site visits are required.

 

Is there any hidden charge?

No, as explained above, the price is fixed.

 

What’s the payment term?

Stage 1: 50% of total cost

Stage 2: 25% of total cost

Stage 3: 25% of total cost

 

What is the payment method?

You may pay via online bank in to our Public Bank Berhad Current Account ( Yen Premium Coach Consulting Sdn Bhd, Account No: 32020 77102)

 

When is the due date for the payment?

Payment shall be made 10 days before the commencement of each stage.

 

How Should I engage YEN as my ISO 9001 Consultant?

You will need to fill up your company details HERE for us to issue you the invoice for first stage.