Day 1: Mastering the Inner Game
1. Understanding Conflict & Communication Filter
- Explore the nature and sources of conflict.
- Identify personal conflict style and emotional trigger.
- Learn how internal perception and communication filters shape reaction.
- Participant gain clarity on how unconscious patterns drive conflict responses.
2. NLP Communication Model
- Learn how thought, language, and behavior are interconnected.
- Identify distortion, deletion, and generalization in communication.
- Apply the Meta Model to uncover real meaning beneath word.
- Improved clarity, understanding, and precision in handling disagreement.
3. Emotional and State Management
- Understand how emotions influence decision-making during conflict.
- Master technique to remain calm and resourceful under pressure.
- Apply NLP Anchoring to access empowering emotional state instantly.
- Enhanced self-control and composure in high-stress situation.
4. Building Rapport and Connection
- Develop deep connection even during tense conversation.
- Practice pacing and leading technique to influence positively.
- Apply matching and mirroring strategies for effective rapport.
- Improved influence and cooperation during conflict resolution.
5. Reframing Conflict into Opportunity
- Use NLP reframing to shift perspective and find shared meaning.
- Learn Perceptual Position to view conflict from multiple viewpoint.
- Transform confrontation into constructive collaboration.
- Greater flexibility and creativity in resolving dispute.
6. Practical Integration Session
- Apply NLP tool through structured role-play scenario.
- Observe behavioral impact and refine communication approaches.
- Reflect on personal learning and breakthrough.
- Stronger practical capability and situational confidence.
Day 2: The Outer Game
Theme: NLP Strategies for Influence and Negotiation Excellence
1. The Psychology of Negotiation
- Understand the mindset and behavior of successful negotiator.
- Recognize the difference between position, need, and interest.
- Develop sensory acuity to read nonverbal cues and emotional shift.
- Sharper awareness and adaptability in negotiation setting.
2. Language of Influence
- Master NLP language patterns for persuasion and collaboration.
- Use the Milton Model to guide conversation toward positive outcome.
- Reframe objection and resistance into opportunities for agreement.
- More persuasive and influential communication in negotiation.
3. NLP Negotiation Framework
- Apply NLP in a four-stage process: Prepare – Connect – Explore – Agree.
- Use questioning, reframing, and pacing technique to manage resistance.
- Handle difficult individual and deadlock effectively.
- Ability to negotiate confidently with clarity and purpose.
4. Creating Win–Win Outcome
- Shift from competitive to collaborative negotiation strategies.
- Apply NLP tool to align mutual goal and value.
- Build trust and long-term relationship capital.
- Sustainable partnership and positive business outcome.
5. Integration & Action Planning
- Reflect on key insight and personal growth areas.
- Develop an actionable plan for applying NLP tools at work.
- Closing review and certification presentation.
- Participants leave with a clear roadmap to apply NLP skill in real-world conflict and negotiation.
Resolve conflicts quickly and professionally
